Sqills

Highly Innovative Passenger Management Software for Rail

Pantheon 18, 7521 PR Enschede, Netherlands



Sqills’ S3 Passenger is the leading ‘commercial off-the-shelf’ (COTS) rail and bus inventory, reservation, and ticketing system, already in use at/by industry leading operators. S3P is a fully scalable, modular web-based platform that handles millions of journey searches per day.

Sqills has been active in the railway software business since 2002. Our extensive experience on fare, booking and revenue management engines forms the foundation of S3 Passenger.

No more bespoke inventory, reservation, and ticketing systems

The days of bespoke software solutions as a competitive differentiator in the transport sector are over. Operators’ needs across the world are quite similar, which means that using a commercial off the shelf system offers huge functional and cost benefits.

A poll conducted during the World Rail Festival November 2018 in Amsterdam revealed that no operator believes in developing their own in-house system anymore!

The fast-growing community of S3 Passenger users have selected S3 Passenger for its powerful out-of-the-box functionalities, Agile development approach and time-to-market.

A complete real-time passenger bookings system

S3 Passenger replaces dated legacy components by offering a single, real-time system with three focus areas:

  • To provide end users with easy and efficient self-service capabilities to make and change bookings
  • To provide operators powerful, flexible and cutting-edge technology to replace their outdated reservation systems and battle for market share and customer preference
  • User Story Marketplace, to leverage operator experience and industry input in the S3 Passenger innovation roadmap, maintaining the best in class product suite status with thousands out-of-the-box features and new releases each quarter.

Gerry Culligan, Iarnród Éireann Irish Rail commercial director, said: “Our existing ticketing systems had several dated legacy components which affect the customer experience. We were determined to bring these aspects of the business, such as ticketing and CRM tools, up to modern standards and look forward to working with Sqills and their partners to achieve that.”

Eurostar CIO Laurent Bellan said: “As Eurostar grows beyond ten million transported passengers per year and we expand our reach further into Europe, having a flexible reservation system is critical. With its combination of agility, stability and responsiveness as well its willingness to work closely with our in-house development team, Sqills has proved to be the perfect partner.”

Adaptable passenger management software with ready-to-go features

Putting the customer at the heart of your business is the key to success, and S3 Passenger offers operators a platform to drive customer centricity. The software is flexible enough to adapt to the needs of your customer and established enough to have thousands of in-demand features that are ready to go. With a world-class Net Promoter Score® of 78, S3 Passenger has established itself in the field of customer success.

More than 95% coverage of your requirements, out of the box

S3 Passenger powers your digital transformation. In the requests for proposal (RFPs) we have responded to until now, S3 Passenger covers more than 95% of the listed requirements, right out of the box. The system can be up and running in six months, enabling you to manage your network services, cabin layout, inventory control, prices and conditions, revenue management, sales channel differentiation, ticket fulfilment, payment, after-sales, cancellations and rebooking, user management and much more. The remaining 5% of the listed requirements are covered by roadmap developments, bespoke development using S3 Passenger APIs and business process redesign by the user.

IZY (Thalys) project leader Frederic Miel said: “IZY had to be launched in a very short timeframe. We needed a sales and distribution system that we could rely on to be implemented within months. Sqills offered S3 Passenger and were able to implement the sales and distribution suite in time and proved to be a knowledgeable partner in this project.”

Constant product evolution through the Sqills User Story Marketplace
Sqills constantly innovates and evolves S3 Passenger, applying the latest technologies, and delivering hundreds of new features every year with a new release every three months. S3P innovates with sales, distribution, and revenue management strategies in mind.

The S3 Passenger customer community actively uses the User Story Marketplace to influence the product roadmap, thus playing an active role in the evolution of S3P. Sqills works Agile across multi-disciplinary DevOps teams to offer ongoing product development and meet and exceed the functional demand of operators.

Key takeaways

The key S3 Passenger benefits for operators include:

  • Configuration over customization, thousands of out-of-the-box features
  • Shorter and optimised time to market
  • A true customer-centric approach
  • Powerful end-user self-services
  • Customers influence the continuous product evolution
  • Lower costs for the implementation project, running phase and quarterly upgrades
  • Proven technology, reduced implementation risks
  • Fully automated and scalable SAAS solution (AWS platform)

Join our fast-growing community of industry-leading operators

Sqills manages business-critical applications for all our customers, including IZY (Thalys), OUIBUS and OUIGO (SNCF), Junior & Co (SNCF), Eurostar, and Iarnród Éireann (Irish Rail).

Contact us to learn more about the powerful S3 Passenger inventory, reservation and ticketing system. We provide web-demos and are happy to introduce you to our customers to learn first hand about their experiences.

S3 Passenger – Modules for Rail and Public Transport

S3 Passenger counts four core modules, two 'optional' modules and one supporting module. All of them are managed through a single GUI back-office environment, to make the best compromise between modular setup and deployment of the software and an easy to use functional environment.

S3 Passenger for Irish Rail

Irish Rail has launched their new online booking system S3 Passenger, which will give Irish rail customers more control, choice and flexibility than ever before, such as a wide variety of fares and the ability to manage their bookings online.

S3 Passenger for OUIBUS

OUIBUS (SNCF) successfully implemented S3 Passenger, which is the latest and best available sales, distribution and revenue management suite on the market.

S3 Passenger for IZY

Sqills provided the software solution S3 Passenger for the new low-cost service, IZY, announced by Thalys.

S3 Passenger: Booking, Reservation and Revenue Management Software

S3 Passenger is a modular software suite for orientation, reservation and multi-channel ticket distribution. The system handles multi-segment and multi-stopover passenger transport services, with or without reservation, including sales of additional on-board services and after-sales operartions of previously created bookings.

Social Distancing on Public Transport

The Covid-19 pandemic has brought new challenges for public transport, with the almost immediate and complete shutdown of the international public transport systems as the most striking short-term effect.

Eurostar Now Live on S3 Passenger

Eurostar, the international high-speed railway service that connects London with Paris, Brussels, and Amsterdam, is now running with S3 Passenger for seat reservation, ticket sales, and inventory management.

Sqills and SNCF TER Enhance French Regional Rail Travel

Sqills and its partner Wiremind have been chosen to be partners of France's Société nationale des chemins de fer français (SNCF) transport express régional (TER) to deliver the proven S3 Passenger SaaS solution for reservation. 

OUIBUS Improves Their Time-to-Market by Means of S3 Passenger Competitive Pricing Functionality

Last month, OUIBUS (SNCF) successfully implemented a new S3 Passenger Revenue Management feature. This new feature, the S3 Passenger Competitive Pricing Tracker, monitors prices offered by competitors and applies automated business rules to adjust OUIBUS prices automatically without human interference. The new tool guarantees that OUIBUS always has competitive prices available for its customers.

Sqills Achieves ISO 27001:2013 Certification

Sqills is extremely proud that next to the ISO 9001:2008 Quality Management System certification, now also the ISO 27001:2013 Information Security Management System certification has been received. These certificates are audited proof that Sqills has an outstanding quality and security management system.

Successful Implementation of the S3 Passenger Solution for Thalys

Sqills provided the software solution S3 Passenger for the new low-cost service, IZY, announced by Thalys. The S3 Passenger sales and distribution system, comprises of revenue management, booking engine, seat reservation system, inventory management system, pricing engine, CRM front-end and booking office and handheld validation solutions.

Join Sqills at the Rail Revenue World Congress 2015

Sqills is attending the Rail Revenue World Congress on November 12-13th in Brussels. Rail Revenue is the largest meeting of senior commercial rail executives interested in improving commercial operations with a focus on improving revenues, customer engagement and the door to door experience for passengers.

Sqills Strengthens No1 Position within the Rail and Bus Industry

The International Bus and Rail industry has experienced change over the past five to ten years in numerous areas such as market liberalisation, new entrants and innovative business models. Nevertheless, few operators have invested in new legacy or bespoke software systems to cope with changing market conditions.

Dutch IT Company Signs Multi-Million Contract for Rail Reservation Software in Ireland

Dutch provider of sales and distribution software for the rail and bus industry, Sqills, has been selected by Iarnród Éireann, Irish Rail, against stiff international competition, to replace their entire national reservation, pricing, ticketing and distribution system. Sqills is a member of the winning team led by Cubic Transportation Systems.

Innotrans 2012 Invitation from Sqills

Travel in Europe is proving to be resilient. Despite concerns about the global economy and signs of a slowdown at the end of 2011, many destinations are showing continued visitor growth in the early part of 2012. Nowadays, travellers enjoy an unprecedented range of options among operators and modes of travel.

Sqills Products B.V.

Pantheon 18

7521 PR Enschede

Netherlands

+31 88 774 5570 www.sqills.com Click here to take Passenger Quiz