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Sqills Highly Innovative Passenger Management Software for Rail

Sqills’ S3 Passenger is the leading ‘commercial off-the-shelf’ (COTS) rail and bus inventory, reservation, and ticketing system, already in use at/by industry leading operators. S3P is a fully scalable, modular web-based platform that handles millions of journey searches per day.

Sqills has been active in the railway software business since 2002. Our extensive experience on fare, booking and revenue management engines forms the foundation of S3 Passenger.

No more bespoke inventory, reservation, and ticketing systems

The days of bespoke software solutions as a competitive differentiator in the transport sector are over. Operators’ needs across the world are quite similar, which means that using a commercial off the shelf system offers huge functional and cost benefits.

A poll conducted during the World Rail Festival November 2018 in Amsterdam revealed that no operator believes in developing their own in-house system anymore!

The fast-growing community of S3 Passenger users have selected S3 Passenger for its powerful out-of-the-box functionalities, Agile development approach and time-to-market.

A complete real-time passenger bookings system

S3 Passenger replaces dated legacy components by offering a single, real-time system with three focus areas:

  • To provide end users with easy and efficient self-service capabilities to make and change bookings
  • To provide operators powerful, flexible and cutting-edge technology to replace their outdated reservation systems and battle for market share and customer preference
  • User Story Marketplace, to leverage operator experience and industry input in the S3 Passenger innovation roadmap, maintaining the best in class product suite status with thousands out-of-the-box features and new releases each quarter.

Gerry Culligan, Iarnród Éireann Irish Rail commercial director, said: “Our existing ticketing systems had several dated legacy components which affect the customer experience. We were determined to bring these aspects of the business, such as ticketing and CRM tools, up to modern standards and look forward to working with Sqills and their partners to achieve that.”

Eurostar CIO Laurent Bellan said: “As Eurostar grows beyond ten million transported passengers per year and we expand our reach further into Europe, having a flexible reservation system is critical. With its combination of agility, stability and responsiveness as well its willingness to work closely with our in-house development team, Sqills has proved to be the perfect partner.”

Adaptable passenger management software with ready-to-go features

Putting the customer at the heart of your business is the key to success, and S3 Passenger offers operators a platform to drive customer centricity. The software is flexible enough to adapt to the needs of your customer and established enough to have thousands of in-demand features that are ready to go. With a world-class Net Promoter Score® of 78, S3 Passenger has established itself in the field of customer success.

More than 95% coverage of your requirements, out of the box

S3 Passenger powers your digital transformation. In the requests for proposal (RFPs) we have responded to until now, S3 Passenger covers more than 95% of the listed requirements, right out of the box. The system can be up and running in six months, enabling you to manage your network services, cabin layout, inventory control, prices and conditions, revenue management, sales channel differentiation, ticket fulfilment, payment, after-sales, cancellations and rebooking, user management and much more. The remaining 5% of the listed requirements are covered by roadmap developments, bespoke development using S3 Passenger APIs and business process redesign by the user.

IZY (Thalys) project leader Frederic Miel said: “IZY had to be launched in a very short timeframe. We needed a sales and distribution system that we could rely on to be implemented within months. Sqills offered S3 Passenger and were able to implement the sales and distribution suite in time and proved to be a knowledgeable partner in this project.”

Constant product evolution through the Sqills User Story Marketplace
Sqills constantly innovates and evolves S3 Passenger, applying the latest technologies, and delivering hundreds of new features every year with a new release every three months. S3P innovates with sales, distribution, and revenue management strategies in mind.

The S3 Passenger customer community actively uses the User Story Marketplace to influence the product roadmap, thus playing an active role in the evolution of S3P. Sqills works Agile across multi-disciplinary DevOps teams to offer ongoing product development and meet and exceed the functional demand of operators.

Key takeaways

The key S3 Passenger benefits for operators include:

  • Configuration over customization, thousands of out-of-the-box features
  • Shorter and optimised time to market
  • A true customer-centric approach
  • Powerful end-user self-services
  • Customers influence the continuous product evolution
  • Lower costs for the implementation project, running phase and quarterly upgrades
  • Proven technology, reduced implementation risks
  • Fully automated and scalable SAAS solution (AWS platform)

Join our fast-growing community of industry-leading operators

Sqills manages business-critical applications for all our customers, including IZY (Thalys), OUIBUS and OUIGO (SNCF), Junior & Co (SNCF), Eurostar, and Iarnród Éireann (Irish Rail).

Contact us to learn more about the powerful S3 Passenger inventory, reservation and ticketing system. We provide web-demos and are happy to introduce you to our customers to learn first hand about their experiences.

Make an enquiry

Press Release

Sqills and SNCF TER Enhance French Regional Rail Travel

Sqills and its partner Wiremind have been chosen to be partners of France's Société nationale des chemins de fer français (SNCF) transport express régional (TER) to deliver the proven S3 Passenger SaaS solution for reservation. 

White Papers

Railway Sales, Distribution and Revenue Management Suite

Sqills implemented S3 Passenger for OUIGO. S3 Passenger is the latest and best available sales, distribution and revenue management suite on the market.

Address
Sqills Products B.V.

Palatijn 3

Enschede

7521 PN

Netherlands

+31 88 774 5570 www.sqills.com

Sqills Images

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White Papers

Railway Sales, Distribution and Revenue Management Suite

Sqills implemented S3 Passenger for OUIGO. S3 Passenger is the latest and best available sales, distribution and revenue management suite on the market.

8 November 2018

S3 Passenger for Irish Rail

Irish Rail has launched their new online booking system S3 Passenger, which will give Irish rail customers more control, choice and flexibility than ever before, such as a wide variety of fares and the ability to manage their bookings online.

10 November 2017

S3 Passenger for OUIBUS

OUIBUS (SNCF) successfully implemented S3 Passenger, which is the latest and best available sales, distribution and revenue management suite on the market.

30 August 2016

S3 Passenger for IZY

Sqills provided the software solution S3 Passenger for the new low-cost service, IZY, announced by Thalys.

Maximise Profits with Strategic Revenue Management

Strategic revenue management tools from Sqills enable transport operators and managers to maximise revenues by making optimal use of forecast demand.

24 March 2016

Train and Bus Operators Lowering their Distribution Costs

Like changes in the airline industry in the early nineties, and the rise of low cost airlines, the Rail and Bus industry is also changing rapidly.

29 April 2015

S3 Passenger: Booking, Reservation and Revenue Management Software

S3 Passenger is a modular software suite for orientation, reservation and multi-channel ticket distribution. The system handles multi-segment and multi-stopover passenger transport services, with or without reservation, including sales of additional on-board services and after-sales operartions of previously created bookings.

17 November 2014

Related Projects



Press Release

26 June 2019

Sqills and its partner Wiremind have been chosen to be partners of France's Société nationale des chemins de fer français (SNCF) transport express régional (TER) to deliver the proven S3 Passenger SaaS solution for reservation. 

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31 May 2019

Sqills has announced that it will implement its SaaS platform S3 Passenger for railway services in the UK.

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20 May 2019

Sqills has been certified according to Payment Card Industry Data Security Standard (PCI-DSS) level one from 14 May.

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28 March 2019

Sqills and Rail Delivery Group (RDG) have started a four-month discovery project to detail the implementation plan for deploying S3 Passenger for all RDG affiliated UK-based train operating companies (TOC).

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11 December 2018

The European Court of Auditors (ECA) describes high-speed railways within the EU as 'an ineffective patchwork of national lines without proper coordination across borders' in their latest report.

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4 December 2018

The Kamer van Koophandel (the Dutch Chamber of Commerce) has announced the 13th edition of its listing of the top 100 most innovative small and medium-sized companies

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23 March 2018

Sqills has started implementing its sales and distribution suite S3 PASSENGER for EUROSTAR in cooperation with Eurostar’s IS team with a plan to go into production by early 2020.

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7 June 2017

Sqills, the Dutch provider of sales and distribution software for the rail and bus industry, has started implementing its sales and distribution suite S3 PASSENGER for OUIGO in cooperation with iDTGV (SNCF subsidiaries) to go into production at the end of 2017. OUIGO will be the third SNCF operator using the S3 Passenger platform.

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30 May 2017

Last month, OUIBUS (SNCF) successfully implemented a new S3 Passenger Revenue Management feature. This new feature, the S3 Passenger Competitive Pricing Tracker, monitors prices offered by competitors and applies automated business rules to adjust OUIBUS prices automatically without human interference. The new tool guarantees that OUIBUS always has competitive prices available for its customers.

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8 May 2017

Irish Rail successfully launched their new 'S3 Passenger' sales, distribution and revenue management platform provided by Sqills, replacing the existing and dated legacy systems whilst introducing dynamic pricing capabilities for the first time.

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18 November 2016

Sqills is extremely proud that next to the ISO 9001:2008 Quality Management System certification, now also the ISO 27001:2013 Information Security Management System certification has been received. These certificates are audited proof that Sqills has an outstanding quality and security management system.

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23 May 2016

Sqills is attending the Passenger Rail Europe Congress from 7-8 June in Amsterdam.

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5 April 2016

Sqills has implemented its sales and distribution suite S3 PASSENGER for two new customers; OUIBUS (SNCF subsidiary) and IZY (new Thalys low-cost offer) towards the end of the first quarter of 2016.

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2 March 2016

Sqills provided the software solution S3 Passenger for the new low-cost service, IZY, announced by Thalys. The S3 Passenger sales and distribution system, comprises of revenue management, booking engine, seat reservation system, inventory management system, pricing engine, CRM front-end and booking office and handheld validation solutions.

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9 October 2015

Sqills is attending the Rail Revenue World Congress on November 12-13th in Brussels. Rail Revenue is the largest meeting of senior commercial rail executives interested in improving commercial operations with a focus on improving revenues, customer engagement and the door to door experience for passengers.

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15 September 2015

Sqills has been selected by OUIBUS, after an extensive market analysis and RFP process, to replace their existing legacy system.

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10 August 2015

The International Bus and Rail industry has experienced change over the past five to ten years in numerous areas such as market liberalisation, new entrants and innovative business models. Nevertheless, few operators have invested in new legacy or bespoke software systems to cope with changing market conditions.

Read more
18 December 2014

Dutch provider of sales and distribution software for the rail and bus industry, Sqills, has been selected by Iarnród Éireann, Irish Rail, against stiff international competition, to replace their entire national reservation, pricing, ticketing and distribution system. Sqills is a member of the winning team led by Cubic Transportation Systems.

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25 July 2012

Travel in Europe is proving to be resilient. Despite concerns about the global economy and signs of a slowdown at the end of 2011, many destinations are showing continued visitor growth in the early part of 2012. Nowadays, travellers enjoy an unprecedented range of options among operators and modes of travel.

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Regional Offices

Sqills Products B.V.

Palatijn 3

Enschede

7521 PN

Netherlands

+31 88 774 5570 www.sqills.com
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