As the public transport operator in Marseille and its urban area, the RTM relies on automatic passenger counting to adjust the transport service to the customers’ needs.
Being in charge of public transport for the Marseille urban area, RTM devotes two-thirds of its budget to operations, rolling stock, drivers. As it is responsible for ensuring that its resources are used properly, the operator must offer service, arrival frequency, vehicle capacity, scaled as close to customer needs as possible.
Vehicle travel time and load
To adjust its offer, the RTM requires two essential pieces of information: the travel time and vehicle load (number of passengers aboard). The first comes from the operational support system (OSS).
To get the second, the RTM deployed an Acorel solution, in the early 2010s, to automatically count the passengers in its buses and trams.
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