By scanning a unique at-seat QR code, the passengers will be able to access Whoosh’s Real-Time Journey Dashboard. Credit: Whoosh.

Innovative software creator Whoosh has launched its Real-Time Journey Dashboard to enhance real-time communication during a train journey.

The dashboard will offer benefits such as a better duty of care, improved DDA compliance, new revenue-earning prospects and cost-savings to train operator.

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By scanning a unique at-seat QR code, the passengers will be able to access Whoosh’s Real-Time Journey Dashboard.

The dashboard, which will not rely on train Wi-Fi, will broadcast relevant service, station and onward journey information to commuters.

The passengers will be able to request specific station assistance or report any problem through the dashboard, enabling two-way communication between the operator and passenger.

The dashboard will also allow operators to integrate current or future services such as delay repay, at-seat catering, news feeds or onboard entertainment at one user-friendly place.

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Whoosh CEO and founder Edmund Caldecott said: “We’re incredibly excited to launch the Real-Time Journey Dashboard. The platform will really shake up the rail industry and set the bar for customer support technology. From our roots in developing award-winning, at-seat entertainment, we saw the desire for a real-time information sharing, two-way communication enabling and ultimately stress-reducing platform.

“We’ve all seen a resurgence of QR use during the pandemic, and once a somewhat sidelined technology has really come into its own. Along with the rich capabilities and real-time information provided, it’s the QR element of the Real-Time Journey Dashboard really makes it stand out by enabling bespoke live content access like no other platform.”

The trials of the dashboard are currently underway and the company is in talks with several train operators for the rollout.

In a separate development, Northern has urged community groups to share their ideas for making its trains and stations even more accessible for the disabled and older population.

For this purpose, Northern has also set up a fund of nearly £250,000.

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