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April 14, 2015

Virgin Trains launches new technology to find customers’ lost belongings

UK railway operator Virgin Trains has introduced HomingPIN, a lost property recovery system that will help passengers to find their belongings.

UK railway operator Virgin Trains has introduced HomingPIN, a lost property recovery system that will help passengers to find their belongings.

According to the operator, this handy system works on whatever the customer chooses to protect, ranging from phones, cameras and wallets through to passports, keys and bags.

Virgin Trains customer service executive director Steve Tennant said: "This new service is a really simple, reassuring solution, which we hope will reassure our customers that their belongings are safeguarded if they are accidentally left behind.

"HomingPIN is a fantastic contribution towards returning items."

"HomingPIN is a fantastic contribution towards returning items, which have been misplaced or left on our trains and part of our approach to put the customer first."

As part of its trail launch, up to one thousand Virgin Trains’ customers will receive a unique PIN code to register on the secure website, HomingPIN.com, together with a phone number and an email address.

Virgin will provide customers with a luggage loop, key ring and a set of labels, each with their unique code printed on. These can be attached to their possessions in order to identify the belongings.

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The customers will receive a text message or email alert while a lost item is found by a member of Virgin Trains staff or member of the public and they enter the PIN code on the website, Virgin said.

Tennant added: "It follows our Teddy Tracker initiative, which was introduced last year to ensure lost toys are returned to their rightful owners."

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