UK infrastructure manager Network Rail has revealed plans to offer free Wi-Fi service at all of its stations starting next year.
The move is part of the company’s latest digital investment initiative.
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The Wi-Fi service will be first introduced at London Victoria and rolled out to the remaining Network Rail operated stations next year.
The service will offer passengers seamless connectivity and single sign-on Wi-Fi at all the stations. The child-friendly service can be used on multiple devices.
Network Rail CEO Andrew Haines said: “Our passengers expect seamless connectivity from their train to our stations, to their place of work, and to their homes, so I am pleased that millions of passengers who use our stations will soon have access to free, fast and secure Wi-Fi.
“This investment also supports the government’s approach to delivering a fully connected rail and transport sector and will help accelerate the development of the digital cities needed in the future.”
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By GlobalDataPassengers identified free Wi-Fi, along with more seating and free toilets, as the key improvements that could lead to a better station experience.
As part of its initiative to further improve customer experience, Network Rail has already made toilets a free service at all 20 stations operated by the company. It has also increased seating capacity.
Network Rail expects these upgrades to improve the journey for 900 million passengers who access the station every year.
Network Rail has hired telent technology to build necessary infrastructure at all stations to offer secure Wi-Fi.
telent MD for transport business Steve Dalton said: “We’re installing a fast service that will offer enhanced security on the next generation of mobile devices, the project will greatly enhance the customer experience for today’s tech-savvy passengers who expect always-on connectivity, wherever they are.”
London Bridge and Euston stations already offer passengers free Wi-Fi.
