Hong Kong rail operator MTR Corp has reported that four of its lines have returned to normal operations after a signalling glitch resulted in service disruptions lasting nearly six hours.

The signalling issue affected commuters during morning peak-hour and impacted the transportation system.

MTR stated that a temporary fix was made and all services were restored to their normal schedules around noon.

The glitch forced the company to operate the Island, Kwun Tong, Tsuen Wan and Tseung Kwan O lines manually, slowing down trains and increasing travel times by up to 40 minutes.

“The glitch forced the company to operate O lines manually, slowing down trains and increasing travel times by up to 40 minutes.”

MTR operations director Lau Tin-shing said: “Manual controls only provides around 20%-30% of the services we normally provide during peak hours.”

The signalling problem affected the frequency of the trains, reducing it to once every 12-15 minutes.

How well do you really know your competitors?

Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.

Company Profile – free sample

Thank you!

Your download email will arrive shortly

Not ready to buy yet? Download a free sample

We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form

By GlobalData
Visit our Privacy Policy for more information about our services, how we may use, process and share your personal data, including information of your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.

The MTR system serves as a major transportation hub in the city, carrying approximately 5.8 million commuters on a weekday. Due to the delays, the system has witnessed overcrowded platforms and trains.

The operator suggested that passengers opt for other modes of transportation.

MTR also stopped escalators at some stations to prevent further inflow of passengers onto already crowded platforms.

The disruption put heavy pressure on road networks, leading to traffic congestion.