Those who put more value on the lower price tag of commercial grade devices versus the much lower, long-term total cost of ownership (TCO) of rugged devices will end up taking a loss due to the oversight of ‘secondary cost’ considerations.
Compromising on usability features will lead to productivity losses. Accepting non-rugged devices’ inherent fragility will lead to fast device failure, possible data loss, and the biggest cost hit: the workflow continuity issues. Inadvertent business interruptions and lost customer service opportunities are the primary reasons service organisations abandon commercial or even consumer devices for rugged tablet PCs.
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