Amtrak has selected AECOM and Network Rail to carry out an independent review of the interaction, coordination and collaboration between multiple passenger concourses within Penn Station, New York.

The partners will provide recommendations to improve the design, operations, functionality and communications of the Amtrak-owned station following the study, in order to offer a better travel experience for passengers.

Amtrak co-CEO Wick Moorman said: “New York Penn Station is the busiest rail hub in the country, and Amtrak is dedicated to making improvements to the railroad and the station that will improve the passenger experience.

“We have made significant progress in renewing rail infrastructure at Penn Station and are now taking steps to improve the passenger areas.

“We have assembled a top-notch team of national and international experts to work with the railroads on delivering solutions that will greatly improve the passenger experience at New York Penn Station.”

Long Island Rail Road (LIRR) and NJ TRANSIT (NJT) will manage their individual passenger concourses within the station under the agreement, which will be reviewed as part of the study to ensure better coordination and operations.

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By GlobalData
"We have made significant progress in renewing rail infrastructure at Penn Station and are now taking steps to improve the passenger areas."

The AECOM-Network Rail partnership is also set to analyse daily operations within the three station concourses to identify opportunities to improve the passenger experience, safety, and security.

The analysis will form the basis for recommendations for a unified three-railroad concourse operations centre, along with the adoption of latest practices commonly followed in international railway stations.

AECOM and Network Rail are scheduled to start working on the project immediately in coordination with Amtrak, LIRR and NJT.

The recommendation report is expected to be submitted by early next year.

Image: AECOM and Network Rail will carry out an independent review of Penn Station, New York. Photo: courtesy of National Railroad Passenger Corporation.