Multinational rail service Thalys has selected Dutch supply chain planning and optimisation (SCP&O) developer Quintiq to optimise its crew for improved operational efficiency and fluidity.
With links throughout four European countries, Thalys has transported more than 100 million passengers. Its 330 drivers, managers, and station staff make more than 50 round trips every day to transport seven million passengers per annum.
The company requires a new planning system in order to fulfill the complex requirements of its cross-country service operations.
Quintiq intends to deliver a quick solution configured to Thalys’s needs. It is reported the system was requested to have multilingual capabilities for the company’s French and Belgium crew.
It should also enable the crew to optimise long-term shifts, rosters, and assignments, as well as disruption management.
Thalys COO Hélène Lesaffre-Valenzuela said: "Quintiq offers us a flexible and scalable planning software platform.
"Supported by Quintiq’s team’s expertise, we are confident of achieving continued future growth while maintaining our goals of minimising environmental impact and maximising added value for the customer to ultimately offer the best transport solutions between Paris, Brussels, Amsterdam and Essen."
The Quintiq platform will also provide a portal, empowering employees to view, interact, and influence plans.
Quintiq’s EMEA general manager Arthur Torsy said: "Today, another high-speed operator has chosen Quintiq, affirming our extensive knowledge in the rail industry.
"We can now add Thalys to our list of rail customers. Our highly experienced team will provide Thalys with best practise expertise and ensure a swift implementation of the rail planning and optimisation solution."