AMtrak WiFi

US national rail company Amtrak is expanding availability of its cellular-based Wi-Fi service, AmtrakConnect, across its national network.

The company is also advancing new wireless technology on trains that will lead to overall improvements in Wi-Fi reliability and performance. The latest expansion will see more than 90% of Amtrak’s customers have access to free onboard Wi-Fi.

AmtrakConnect service is currently offered on several eastern long-distance trains, including the Cardinal, Crescent, Lake Shore and Silver Service.

Amtrak passenger experience senior director Lenetta McCampbell said: "Expanding our Wi-Fi network to eastern long-distance trains provides customers with a much-anticipated and expected amenity.

"Now, more than 28 million customers have access to free onboard Wi-Fi.

"Our commitment to expand and enhance the customer experience through connectivity is another reason why Amtrak is the smarter way to travel."

How well do you really know your competitors?

Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.

Company Profile – free sample

Thank you!

Your download email will arrive shortly

Not ready to buy yet? Download a free sample

We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form

By GlobalData
Visit our Privacy Policy for more information about our services, how we may use, process and share your personal data, including information of your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.

According to Amtrak, it is also embarking on a multi-year programme aimed at overhauling its current Wi-Fi service. Under the first phase, next-generation Wi-Fi solution will replace Amtrak’s original onboard equipment, which has been in service since 2010.

"Expanding our Wi-Fi network to eastern long-distance trains provides customers with a much-anticipated and expected amenity."

Implementation of this advanced solution will allow Amtrak to include higher-speed backhaul technologies such as trackside Wi-Fi and a satellite.

In addition, it will lay the foundation for future applications that will further improve the customer experience, including onboard entertainment and real-time journey information.

The second phase will focus on further construction of the company’s private trackside wireless network and a high-speed fibre network, which when implemented over the next two to four years, could stretch from Washington DC to Boston.

McCampbell added:"Our next-generation onboard technology solution, in combination with our trackside network, will enable us to provide our customers with a better, faster and even more reliable internet experience, while also enabling Amtrak to remain competitive in the aggressive travel marketplace."

Image: Amtrak is now offering free Wi-Fi on eastern Long-Distance trains. Photo: courtesy of Amtrak.