MTA introduces new online dashboard to measure subway performance


The Metropolitan Transportation Authority (MTA) in the US has introduced a new online dashboard that will feature detailed performance metrics across the subway system.

The new initiative has been launched as part of New York City Transit’s Subway Action Plan announced in July, which aims to enhance services and make communication with customers more transparent and coherent.

Prior to the introduction of the new metrics dashboard, New York City Transit analysed global standards for publicly reported performance data and used the results to devise the new system to ensure complete transparency.

MTA chairman Joseph Lhota said: “We have been working hard to implement our new Subway Action Plan by increasing maintenance and adding crews to respond quickly to emergencies that can severely affect service.

"We have been working hard to implement our new Subway Action Plan by increasing maintenance and adding crews to respond quickly to emergencies that can severely affect service."

“We have been able to respond to those problems quicker than ever, sometimes restoring service in half the time or less than we could have done just a few years ago, and even though the plan has only been in effect for two months we are already seeing results.”

The dashboard is equipped with a user-friendly interface that provides a variety of analytical information to the customers.

The system will allow customers to receive information on major incidents in the subway network, capacity, customer wait times, train travel time, performance of the subway cars and station environment standards, as well as legacy indicators.

New York City Transit Riders Council chairman and MTA Board member Andrew Albert said: “The new announcements at subway stations and in trains by the conductors have helped enormously with providing real-time service information to customers, and these new performance metrics help fill in the blanks when it comes to looking at subway service as a whole.”