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March 2, 2016

NSW to build $202m Sydney Trains rail operations centre to reduce delays

The government of New South Wales (NSW) in Australia is planning to build a new Sydney Trains Rail Operations Centre at Green Square in a bid to reduce train delays and provide faster information to customers.

Sydney Rail operations centre

The government of New South Wales (NSW) in Australia is planning to build a new Sydney Trains Rail Operations Centre at Green Square in a bid to reduce train delays and provide faster information to customers.

To be built with an investment of A$276m ($202m), the new rail ‘nerve centre’ is designed to ensure all facets of the train network are controlled from a single location, with the new technology managing train movements and customer safety.

NSW Transport and Infrastructure minister Andrew Constance said: "This new centre will ultimately improve train reliability for customers and when there are delays, information will be communicated much more quickly.

"This is a massive commitment to a transformational project that will help ensure Sydney Trains can continue to improve the service it provides to customers."

"This new centre will ultimately improve train reliability for customers and when there are delays, information will be communicated much more quickly."

Following its scheduled opening in 2018, the centre will include train and track management, incident response and customer communication.

The NSW government sourced knowledge and expertise worldwide to ensure the design includes the latest technology that will improve train services for customers.

Sydney Trains CEO Howard Collins said: "The organisation’s performance has been held back in recent years by outdated technology and having to respond manually to incidents.

"At the moment we manage the trains and tracks, respond to incidents, communicate with customers and monitor their safety from different locations and in different ways.

"One example is that during an incident, there are multiple phone calls made between the person reporting the incident, the person who controls the trains, another party in charge of fixing the fault and the response team in the field.

"The new centre will mean each of these parties are informed the moment the issue is reported, and because they will all be in the same location receiving more information, they can ensure the best response to get our customers moving again."


Image: An artist’s impression of the new rail operations centre exterior. Photo: courtesy of NSW Government.

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