Indian Railways has introduced unreserved mobile ticketing services across the country in a bid to promote digital transactions and customer convenience.

Customers can now purchase unreserved tickets including season tickets and platform tickets through the Utsonmobile app.

Developed by the Ministry of Railways’ Centre for Railway Information Systems, the app is available for Android, IOS and Windows platforms.

Besides encouraging cashless payments and contactless ticketing, the introduction of the unreserved mobile ticketing facility is expected to eliminate long queues to buy tickets.

In December 2014, Indian Railways started a pilot project for booking unreserved tickets through mobile phones at selected stations on Central Railway zone.

“Since 2015, the average number of tickets sold through the app has increased from 1,900 to 83,000 per day.”

Mobile ticketing was expanded to major suburban sections in metropolitan cities of Delhi, Kolkata, Chennai and Secunderabad.

How well do you really know your competitors?

Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.

Company Profile – free sample

Thank you!

Your download email will arrive shortly

Not ready to buy yet? Download a free sample

We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form

By GlobalData
Visit our Privacy Policy for more information about our services, how we may use, process and share your personal data, including information of your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.

Since 2015, the average number of tickets sold through the app has increased from 1,900 to 83,000 per day.

Customers can book the unreserved tickets while within the ticketing zone and outside the geofenced area (customers cannot book tickets within the station premises or on train routes).

Currently, all payments need to be carried out through R-Wallet, but digital modes of payment including e-wallets will be gradually introduced.

In May, Indian Railways introduced a user interface for e-ticketing systems as part of its digitalisation drive.

The interface enables smooth navigation and expedites the ticket-purchase process.