US-based MTA Metro-North Railroad has unveiled plans to improve the safety, service, infrastructure and communications of the railroad.

As part of the Way Ahead plan, Metro-North aims to cater to its growing number of ridership.

Since the company’s formation in 1983, passenger volume has increased from 41 million to 86 million per year.

MTA Metro-North Railroad president Catherine Rinaldi said: “Way Ahead is our roadmap to continue to provide the best possible service to our customers.

“Its vision is clear, to set the standard for safety, reliability and innovation in the delivery of excellent customer service.

“Guided by our past experiences, we look forward to developing an even stronger Metro-North for the future.”

“Way Ahead is our roadmap to continue to provide the best possible service to our customers.”

Metro-North is expected to expand TRACKS, its free community outreach programme, designed to promote rail safety and improve grade crossings, as well as upgrade emergency signs and lighting in the Park Avenue Tunnel and Grand Central Terminal.

How optimistic are you about your company’s growth prospects?

View Results

Loading ... Loading ...

Way Ahead also intends to improve customer experience at Grand Central Terminal on weekends and in the evenings by establishing customer advocates.

The company will replace seats and floors in more than 100 coaches, enhance the current track clean-up programme, and improve stations at White Plains, Riverdale, Crestwood, Port Chester, and Harlem-125th Street.

Metro-North also plans to install real-time digital train information displays at Grand Central Terminal.

In order to improve infrastructure, Metro-North will take delivery of 66 M8 rail cars, replace 1,200 power transmission poles on the Upper Harlem Line and upgrade its overhead power system.