Hong Kong Mass Transit Railway (MTR) will begin the use of five robotic ‘smart trainees’ in its station operations team from the third quarter of this year.

They will be deployed in the Kai Tak station.

The maintenance team has also planned to introduce different initiatives and technology to improve the railway service and enhance operational efficiency.

MTR will introduce the five robots, namely ‘Finder-T’, ‘Guider-T’, ‘Checker-T’ and two types of ‘Cleaner-T’, which will support station staff for customer service.

The ‘Finder-T’ and ‘Guider-T’ robots will be used to address passenger queries regarding journey planning and mapping functions.

‘Checker-T’ will look after the station when it closes at night and oversee the status of the facilities using image analysis.

How well do you really know your competitors?

Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.

Company Profile – free sample

Thank you!

Your download email will arrive shortly

Not ready to buy yet? Download a free sample

We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form

By GlobalData
Visit our Privacy Policy for more information about our services, how we may use, process and share your personal data, including information of your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.

The two types of ‘Cleaner-T’ feature water filtration systems will clean the station automatically using eco-technology after service each day.

The robots are still in the learning phase and need continuous testing and adjustment.

MTR has also introduced real-time monitoring equipment on the East Rail Line to study the state of pantographs during operations.

MTR operations director Tony Lee said: “MTR has been making use of new technology and equipment to assist staff in daily routine tasks and enhancing efficiency.

“Technology enables our station operations team to enhance customer service delivery and the maintenance team on coming up with more forward-looking maintenance measures using big data and real-time monitoring.

“Talent remains the core of innovation and technology at MTR. We attach great importance to in-house development and training and will continue to provide resources to our engineers to encourage them to explore innovative ideas.”

In March, MTR deployed an automated Vapourised Hydrogen Peroxide Robot (VHP Robot) to perform deep cleaning and decontamination in train compartments and stations.