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September 4, 2014

HCL Technologies to provide bespoke systems support services for Sydney Trains

Global IT provider HCL Technologies has been contracted by Sydney Trains to provide customised application management and support services to help transform its IT landscape.

By Samseer M

Global IT provider HCL Technologies has been contracted by Sydney Trains to provide customised application management and support services to help transform its IT landscape.

As a strategic partner, HCL will make use of its integrated service delivery framework managed services with continuous improvement to transformation (MaSCOT) and ALT ASM.

"Our objective is to bring in process efficiencies through vendor consolidation and ensure optimum resource productivity to continuously improve peak punctuality targets."

Sydney Trains CIO Malcolm Pascoe said: "Our objective is to bring in process efficiencies through vendor consolidation and ensure optimum resource productivity to continuously improve peak punctuality targets.

"HCL ‘s in-depth experience in managing complex applications landscape globally, strong delivery framework, knowledge management methodologies and core domain expertise in the transport sector made it an ideal choice for this engagement."

The technologies will enable HCL to provide Sydney Trains with application development, support and maintenance services to support business and IT users improving application stability and availability.

The company will also put its ASSeT Transition framework into use, in order to deliver a continuous and risk-free transition without causing any interruption to Sydney Train’s business.

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