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September 11, 2014

Southeastern wins contract to continue rail services in London, UK

The UK Department of Transport has extended Southeastern's franchise deal to continue to operate services between London, Kent and parts of East Sussex until June 2018.

By Samseer M

Goahead_south east_high speed train

The UK Department of Transport has extended Southeastern’s franchise deal to continue to operate services between London, Kent and parts of East Sussex until June 2018.

Southeastern is required to make major improvements to customer service, passenger satisfaction and train punctuality across their network.

Under the deal, the company will invest more than £70m to upgrade customer information systems, provide additional staff and improve maintenance of stations and trains along the route.

UK Rail Minister Claire Perry said: "This decision has been taken after careful work by the department for transport with Go-Ahead, to ensure that the franchise can genuinely improve its services against a challenging backdrop of vital improvements to the tracks and stations on which their trains operate."

"This decision has been taken after careful work by the department for transport with Go-Ahead."

Southeastern will provide 95,000 additional seats, and new services between key destinations. It will work with Transport for London (TfL) to introduce Oyster payments on the high-speed service between St Pancras and Stratford International.

The service provider has also agreed to work with Network Rail in providing uninterrupted rail service during the rebuilding of the London Bridge station. The bridge is expected to be completed in 2018.

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Go-Ahead’s CEO David Brown said: "There is no doubt that the next three years will be a challenging period, with the major service changes required to accommodate the redevelopment work at London Bridge.

"This work is vital to enhance connections across London and is part of the £6.5 billion government-sponsored Thameslink Programme."

A total of 300 trains on the routes will have refurbished toilets and additional self-service ticket machines.


Image: A high-speed train of Southeastern. Photo: courtesy of Go-Ahead.

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