Rocky Mountaineer, the operator of five rail routes through North America’s Pacific Northwest and the Canadian Rockies, has selected GuestLogix’s onboard retail technology platform for use on its trains.
Upon deployment of the retail platform, chip and pin payments will be securely accepted onboard using handheld point-of-sale (POS) devices across all routes operated by Rocky Mountaineer.
The North American passenger rail operator will also use GuestLogix’s credit card processing system, which allows for the purchase of food and beverages as well as in-house merchandising on all routes.
GuestLogix president and CEO Brett Proud said: "GuestLogix will continue to work closely with Rocky Mountaineer to ensure a smooth deployment, and we warmly welcome this luxury rail operator into our growing rail customer base."
GuestLogix will also deploy its back-office system and integrated warehouse module for retail management functions.
The platform will enable Rocky Mountaineer to run multi-day customer tabs, as well as track and order merchandise located both onboard and in its warehouses at the overnight stop destinations.
Rocky Mountaineer talent and guest experience vice president Debbie Paulsen said: "In keeping with our high guest service standards, we are delighted to work with GuestLogix and use the company’s comprehensive onboard retail platform to not only improve our onboard performance and retail management, but also to deliver a heightened experience to our guests."