HP system improves Russian Railways’ IT operations

12 July 2012 (Last Updated July 12th, 2012 18:30)

Russian Railways has announced that HP's IT service management (ITSM) system has significantly improved its IT operations.

Russian Railways has announced that HP's IT service management (ITSM) system has significantly improved its IT operations.

The rail operator said that the HP ITSM has improved the effectiveness of its IT services by automating the management and quality control of its support processes.

Russian Railways has also used HP's service manager software to automate processes for all incidents, changes and work orders carried out within the company's IT infrastructure, which is now capable of shifting advanced IT resources to deal with the most complex of tasks.

Russian Railways manages more than 86,000km of routes and transports around 1 billion passengers and 1.2 billion tonnes of freight each year across nine time zones.

As part of the Russian Ministry of Railways' railway structural reform programme, the solution is helping the state-owned rail operator boost its IT systems and processes to meet its business goals.

HP, along with partner Digital Design, has used information technology infrastructure library (ITIL) practices to transform Russian Railways' IT processes without interrupting day-to-day business.

An on-site team of ITSM experts has been deployed by HP at Russian Railways' main computing centre to manage the project and support the operator's IT team to drive further changes.

Russian Railways chief information officer Alexey Illarionov said that the new challenges have driven demand for a fresh approach to managing the support of IT services.

"The level of IT maturity in the company has risen to considerably higher than the average worldwide rates, increasing our ability to adopt to the changing business environment and support fast introduction of new services," Illarionov said.

Currently, around 11,000 IT staff members and providers, as well as 250,000 employees, use Russian Railways' process-focused system.