Free Wi-Fi services will be available on all London North Eastern Railway trains. Credit: Kārlis Dambrāns.

UK-based train operating company London North Eastern Railway (LNER) has introduced free Wi-Fi services on all its trains in a bid to improve passenger experience.

The service is available through a quick online sign-in process and will enable passengers to access the internet while onboard.

Go deeper with GlobalData

Premium Insights

The gold standard of business intelligence.

Find out more

Related Company Profiles

View all

It uses mobile data and selects the best connection in the area to ensure drop-out free internet signalling for passengers.

LNER customer experience director Claire Ansley said: “Whether its work, social or play, we want to help Brits stay connected to the people and things that are important to them.

“So when they’re on one of our trains, they can be sure of hassle-free and free of charge Wi-Fi on all our trains, whether they’re travelling in Standard or First Class.”

“They can be sure of hassle-free and free of charge Wi-Fi on all our trains, whether they’re travelling in Standard or First Class.”

When travelling, existing LNER customers can sign in with their email address and password and new passengers will have to register to use the Wi-Fi services.

How well do you really know your competitors?

Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.

Company Profile – free sample

Thank you!

Your download email will arrive shortly

Not ready to buy yet? Download a free sample

We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form

By GlobalData
Visit our Privacy Policy for more information about our services, how we may use, process and share your personal data, including information of your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.

The decision to introduce free Wi-Fi services is primarily driven by the importance of connectivity among people in the UK, LNER said.

LNER conducted research, in which about one-third (33%) of the total respondents admitted that they wouldn’t be able to live without Wi-Fi, while around 29% said that free internet access can influence their travel decisions.

Additionally, around 18% stated they would opt for sitting separately from their family and friends for free internet.

Around one in five (18%) respondents have paid additional money for travel upgrades to receive an uninterrupted connection, or considered doing so.

Furthermore, 17% of people surveyed said that they would hang around a train station longer to stay connected, while 11% set up a temporary office at the station to complete their work.