East-Coast

British train operator East Coast has awarded a three-year, £2.6m contract to O2 Business to consolidate the train operator’s IT and communications infrastructure.

O2 will be responsible for redesigning East Coast’s infrastructure to reduce complexity and improve operational efficiency and communications at 23 of the company’s sites in England and Scotland.

With the upgrades, East Coast seeks to drive operational efficiencies to save up to £1m over the period of the contract, as well as improve passenger services.

The deal involves updating WAN and LAN networks, upgrading the company’s IPT systems to include unified communications and migrating 1,600 mobile phones over to O2’s network.

"East Coast seeks to drive operational efficiencies to save up to £1m over the period of the contract, as well as improve passenger services."

O2 Unify managing director Paul Osborne said: "We presented East Coast with an over-arching solution to its mobile, IPT and network needs and identified where we could deliver significant savings."

Installation of new security systems and processes will enhance PCI compliance, while session initiation protocol (SIP) trunking will allow the company to deliver travel information to passengers.

East Coast will also partner with other parts of O2’s parent company Telefónica, enabling the mobile operator’s media team to engage with customers through mobile devices.

East Coast finance director Tim Kavanagh said: "As a business, we were looking to simplify the way that we ran our communications in order to make savings, but we also wanted to streamline our processes to create easier, more user-friendly systems that benefit East Coast employees and our customers."


Image: O2 will redesign East Coast’s IT infrastructure to reduce complexity and improve operational efficiency. Photo: courtesy of O2.