UK’s Network Rail has installed customer information systems at 157 stations across the South London, Surrey and Sussex regions.
The project involved a £10m investment by Network Rail and was carried out in collaboration with British train operators Southern, Thameslink and Gatwick Express.
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Network Rail South East managing director John Halsall said: “Feedback from passengers tells us that the difference between a good or bad journey experience can be the quality and usefulness of the service information they receive on platforms and at stations.
“This investment responds to passenger feedback and is already improving journeys for passengers at hundreds of stations.”
Overall, 536 screens designed by a team of rail industry experts were installed across the stations. These screens offer more information in an easier-to-read format and are expected to benefit the passengers who travel on Southern, Thameslink and Gatwick Express services.
Additionally, 145 public address systems were replaced with higher-quality speakers, amplifiers and microphones.
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By GlobalDataThe software system, which manages the automated announcements and supplies train information on the screens, was also upgraded.
Govia Thameslink Railway Customer Information head Tracy Hall said: “The completion of this project marks the successful end of a two-and-a-half-year collaboration project with Network Rail.
“The upgraded screens offer passengers a more reliable channel with a clearer picture to review the latest travel information, bringing our customer information offering up-to-date.”
Last month, Network Rail awarded £800m worth of contracts involving the haulage and operations of its engineering trains and seasonal treatment services.
The contracts were secured by Freightliner, GB Railfreight, Direct Rail Services, DB Cargo UK and Colas Rail UK.
