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17 December 2015

CIS Improve GTR Passengers’ Experience


Infotec is providing customer information screens for 12 stations on Govia Thameslink Railway’s (GTR’s) Great Northern Route.

Ensuring every station on the Route has CIS was one of a number of changes announced when GTR took over the franchise in 2014.

This and a series of other measures are being implemented to deliver real improvements to passengers’ experience.

The Great Northern Route forms a major commuter link with London from Hertfordshire, Cambridgeshire and eastern Bedfordshire with stations including Hertford North, Welwyn Garden City, Stevenage, Peterborough, Cambridge and King’s Lynn.

Almost 30 platform displays and a dozen summary displays have been manufactured and supplied by Infotec for 12 stations on the route. The work is part of a huge investment in the provision of real-time information.

Steelwork, much of it bespoke to accommodate particular structures and locations, has also been designed and supplied by Infotec as part of the £170,000 contract.

Commenting on increased passenger satisfaction reported by Transport Focus this year, Great Northern passenger service director Keith Jipps accredited this in part to train punctuality, but also made reference to improved service information.

He said: "We’ve also been focusing really hard on improving the other elements that matter so much to our passengers, which is helpful, pleasant staff, cleaner trains and better service information."

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